Question 1

Who is Tour Amigo for?

Accepted Answer

Tour Amigo has two primary product offerings consisting of booking and reservation software for Tour Operators, Destination Management Companies (DMC) and Cruise Operators, or we offer access to a global inventory of products that travel agents and distribution partners can feature and sell, live on their website.

Learn more about our Booking and Reservation Software here.

Question 2

How much does Tour Amigo's software cost?

Accepted Answer

Tour Amigo provides cost-effective solutions for your tour business, which is reflected in the way our pricing is structured. As a software company, our pricing is based on a monthly licensing fee, which is dependent on the number of users you require to access Tour Amigo. To learn more about our pricing, schedule a call with our team so that we can discuss the best pricing options for your business.

Question 3

How is Tour Amigo different than other booking and reservation platforms?

Accepted Answer

Tour Amigo is specifically designed for multi-day tour operators, DMC and river and expedition cruise companies building and selling itineraries that are over 2+ days in duration. Whilst there are other companies that offer a similar solution, no other platform specialises in this area while providing a Software-as-a-Service (SaaS), which is a cloud-based, off-the-shelf solution that can be configured and ready to go in a matter of days.
The primary difference is our modern technology, which enables you to not only distribute your products to any distribution or selling partner you would like to, but it enables all booking details and information to be automatically brought back into Tour Amigo, allowing you to keep track of allocations, availability and bookings easier than ever before.

Question 4

How many distribution partners can I work with?

Accepted Answer

Tour Amigo partners with a broad network of travel agents, OTAs and travel content sites. Before accessing distribution, you must meet minimum onboarding standards before you can apply to connect with the partners that best fit your products – but please note that each partner has its own criteria around product fit, commission structure and inventory, and will choose whether or not to accept your application. Tour Amigo doesn’t broker those relationships or commercial terms; we simply provide the technology to connect you. You remain in control of which partners you pursue and how you negotiate those agreements.

Question 5

Is Tour Amigo right for my business size?

Accepted Answer

Due to the ease of use of Tour Amigo’s platform, it has been designed for small, medium and large enterprise companies. We have some customers who are 2 person operators, right the way through to companies with over 75 users accessing the system on a daily basis.

Question 6

Is there training?

Accepted Answer

For our pro and enterprise versions, our Amigo provides full training and support during the onboarding process, right the way through to the point in which you are ready to launch your new online platform. We have support teams in multiple locations around the world, and we work with you to ensure you fully understand the system and how it will work best for your business.

We also have a knowledge base within the system, so you can access articles and documents to help guide you through the system, as well as raise support tickets if you get stuck.

Question 7

How does the operator onboarding process work?

Accepted Answer

There are a range of solutions available to suit all operators, their systems and technical setups. The easiest signup process is to simply send the tour, activity, or cruise operator to the "Login/Signup" section on your Marketplace where they can commence the set-up and their product loading. Tour Amigo will provide support to the operator if required and will assist with the onboarding process. Tour Amigo can also provide support to operators who wish to connect their API to the marketplace.

Question 8

How does this benefit our region compared to other marketing efforts?

Accepted Answer

Unlike traditional ads or campaigns, the marketplace directly connects travelers with bookable experiences, ensuring more tangible results like increased bookings and traveler spending in the region. The marketplace can be accessed by travelers anywhere in the world who are looking to visit your region.

Question 9

Can operators use their own booking systems?

Accepted Answer

Yes, the marketplace is system-agnostic, meaning operators can continue using their preferred booking tools. We'll connect their system to the marketplace.

Question 10

Will operators have control over their listings?

Accepted Answer

Yes, operators have access to their listings, allowing them to update availability, pricing, and other details directly through the system.

Question 11

What kind of support is available for operators?

Accepted Answer

Tour Amigo offers onboarding assistance, user guides, and ongoing technical support to ensure operators can maximize the benefits of the marketplace.

Question 12

How does the marketplace drive more travelers to our destination?

Accepted Answer

By centralizing all regional experiences in one place, the marketplace becomes a trusted resource for travelers planning their trip. Combined with the DMO's marketing efforts, it boosts visibility and bookings.

Question 13

How long does it take to set up the marketplace?

Accepted Answer

The marketplace setup process typically takes a few weeks at a minimum, depending on the number of operators to onboard. Once the marketplace is up and running, new operators can be added to the marketplace continuously.

FAQs