Tour Amigo Pte. Ltd. (Tour Amigo) is committed to ensuring your privacy through compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore and the Privacy Act 1988 (Cth) of Australia, including the Australian Privacy Principles (APPs). If you are located in, or are a citizen of, the European Union, you may have additional rights under the General Data Protection Regulation (GDPR). If you are located in another jurisdiction, additional local requirements may apply. This privacy policy details how Tour Amigo collects, uses, stores, and manages personal information.

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What Personal Information Do We Collect, Use, and Disclose?​

Tour Amigo, in the course of conducting its business, collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, and business and home phone numbers.

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Tour Amigo only collects personal information that is reasonably necessary for one or more of Tour Amigo's functions or activities.​ Sensitive information is collected only when necessary for Tour Amigo's functions and activities, or where an exception under applicable privacy laws applies, and where the individual has given express consent.

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How Does Tour Amigo Collect the Information?​

Tour Amigo collects personal information by lawful and fair means. Collection occurs directly from the individual where reasonable and practicable, through:

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• Contact forms, emails, and websites

• Receipts, telephone conversations, and consultations

• Attendance at events

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Tour Amigo takes reasonable steps to ensure individuals are informed of the purpose of collection and the details of this privacy policy.

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What Does Tour Amigo Use Personal Information For?​

Tour Amigo will only use or disclose personal information for the primary purpose of:

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• Managing relationships and performing administrative functions

• Informing customers about our products and services through direct marketing

• Conducting market research and maintaining business relationships

• Implementing our communication model

• Complying with legal requirements

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Where Tour Amigo uses personal information beyond the primary purpose, it does so in compliance with the Privacy Act, PDPA, and APPs.

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Direct Marketing​

Tour Amigo engages in direct marketing of its products and services when:

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• The personal information has been directly collected from the individual

• The individual reasonably expects to receive marketing material (e.g., through opt-in subscriptions)

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Individuals can opt out of marketing communications at any time via the unsubscribe option in our communications or by contacting us directly.

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Overseas Disclosure​

Tour Amigo may transfer or store personal information overseas, including in Singapore, Australia, and other jurisdictions where our partners or service providers operate. When doing so, we take reasonable steps to ensure that the recipients comply with applicable privacy laws.

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GDPR Compliance​

If your personal information is governed by the GDPR, you may have additional rights, including:

• Requesting erasure of personal information

• Objecting to processing based on legitimate interests

• Requesting restriction of processing

• Requesting data transfer to yourself or a third party

• Withdrawing consent at any time

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Using Our Website and Cookies​

Tour Amigo uses cookies to enhance user experience. Cookies are small data files stored on your device for various purposes, including personalization. Users can disable cookies through their browser settings.

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Third-Party Websites​

Tour Amigo may link to third-party websites and applications for convenience. This privacy policy does not apply to third-party sites, and we are not responsible for their privacy practices. Users access these external sites at their own risk.

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Access to and Accuracy of Personal Information​

Tour Amigo takes reasonable steps to ensure personal information is accurate and up to date. Individuals can request access to or correction of their personal information by contacting us.

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Tour Amigo may charge a reasonable fee for providing access to personal information, covering:

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• Searching and retrieving information

• Reproducing and sending data

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We may refuse access in certain legal circumstances.

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Security of Personal Information​

Tour Amigo implements reasonable security measures to protect personal information from unauthorized access, modification, or disclosure. We store information securely with a third-party data provider that complies with applicable privacy laws.

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Destruction and De-Identification​

Tour Amigo takes reasonable steps to de-identify or destroy personal information when no longer needed, except where required by law.

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Anonymity and Pseudonymity

Individuals may deal with Tour Amigo anonymously or using a pseudonym unless impracticable or legally prohibited.

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Changes to This Privacy Policy

Tour Amigo reserves the right to amend this privacy policy. Updates will be posted on our website.

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Complaints and Contact Information

If you believe there has been a breach of privacy laws, please contact our Privacy Officer:

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Contact Name: Murray Decker
Telephone: +61 7 3067 8616

Or visit our contact page.

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Individuals can also lodge complaints with:

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• Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992 (Australia)

• Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg

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Tour Amigo takes privacy complaints seriously and aims to resolve them promptly. We will acknowledge receipt within 5 business days and seek to resolve the complaint within 10 business days or provide an expected resolution timeframe.

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By using Tour Amigo’s services, you agree to the terms of this privacy policy.​​​​​​​