The Latest Updates to Tour Amigo

This feature introduces Bank Transfer as a primary payment method that can be configured on a per-journey basis.

With Bank Transfer enabled, operators can allow their customers to book onto a tour without entering any payment information. Payment can then be requested at a later stage, for example, once the minimum number of required passengers to operate the tour has been reached. 

Key Benefits

• Faster booking experience - Customers can complete their booking quickly without immediate payment

• Risk free reservations for customers - Customers can secure a place on a tour and only pay once the departure is confirmed

• Cost savings for operators - Operators can accept online bookings without incurring refund or transaction fees if a tour is changed or cancelled

• Greater payment flexibility for operators - Operators have full control over when and how payments are collected, such as:

  • Sending follow-up emails with bank transfer details

  • Issuing payment links directly from within the system

  • Collecting deposits or full balances at a time that suits the business

Payment Configuration Options

There are 2 ways you can offer Bank Transfer / Internet Banking (offline) payments:

• As the sole payment method for a journey

• Alongside other payment methods, such as NMI, PayPal

Offering Bank Transfer as the Only Payment Method

To use Bank Transfer as the primary method of payment, it must first be enabled on your account. Please contact your client solutions manager to enable this.

Once enabled, you can configure Pay By Bank Transfer as your primary method of payment by going to: Operations > System Settings > Journey Settings.

For each relevant supplier, select the Pay By Bank Transfer option from the list of available Payment Gateways.

Booking Experience

When Bank Transfer is set as the only payment method, customers are taken directly to the screen below to confirm their booking. No payment details are required at the time of booking. The booking is received in the Tour Amigo system in the same way as any other booking. 

You can customise the description on this page via the Payment Gateways tab when managing the Journey Settings. This will replace the ‘via Internet Banking’ text from the description with the text of your choice. 

For example you can enter text to change the name of the payment method, or you can enter a full stop to end the sentence and remove the payment method name:

Offering Bank Transfer Alongside Other Payment Methods

To offer a similar experience to customers, in addition to other payment methods, go to Operations > System Settings > Journey Settings.

For each relevant supplier, select your other main payment option from the list of available Payment Gateways, such as NMI Card, PayPal, etc.

Then via the Journey Settings tab at the top, enable the Allow paying via Internet Banking option. 

Simply disable this toggle to hide the ‘Pay by Internet Banking’ button.

Booking Experience

This will display the ‘Pay by Internet Banking’ button during the booking journey, alongside the other payment buttons.

Collecting Payment after Booking

Once the booking is received in the Tour Amigo system, you can follow up with the customer to collect payment by:

• Sending documentation that includes your bank transfer details to collect payment offline

• Issuing the customer with a unique payment link to collect payment via online methods such as PayPal and NMI, via a different journey configured with an online payment gateway 

Note: A unique payment link cannot be sent for a journey where ‘Pay by Bank Transfer’ is configured as the default payment gateway. If a payment link is sent for such a journey, the customer will see a message advising that the link is not valid.