The Latest Updates to Tour Amigo

Overview

• You can now update the Distribution Partner right from the Booking Overview page

• Works on live bookings (Confirmed, Pending, On Hold, On Request, Pending Cancellation)

• Prices and commission stay exactly as they were. This just updates who's attached to the booking

• Need it back to a direct booking? Just select your own operator name

• Reports and searches will automatically reflect the new partner going forward

What's new?

You can change the Distribution Partner assigned to a live booking directly from the Booking Overview page.

This is useful when a booking was originally made as a direct booking but has subsequently been passed to a Distribution Partner, or when an existing partner booking needs to be attributed to a different partner.

Changing the Distribution Partner updates the partner associated with the booking for management, search and reporting purposes only. It does not automatically recalculate pricing or commission. Any commission changes must be made separately, if required.

Distribution Partner and User can be changed using the pencil icon

Before you start - Eligible Bookings

To change a Distribution Partner, you must have permission to edit bookings.

The booking must also be a live booking. The Distribution Partner and Distribution Partner User can be edited only when the booking has one of the following statuses:

• Confirmed

• Pending

• On Hold

• On Request

• Pending Cancellation

The fields cannot be edited on bookings that are in another state, including:

• Cancelled

• Action Required

• Payment Pending

• Failed

• Abandoned

• Prepayment

• External or Indirect (3rd-party/hermes-to-hermes) bookings

Partner cannot be changed on a Cancelled booking. There is no pencil icon.

Changing the Distribution Partner

Step 1: Open the booking

• Open the booking you want to update and go to the Booking Overview page.

Step 2: Find the distribution partner

• Locate the Distribution Partner field.

• If the booking is eligible for editing, a pencil icon will appear next to the field.

• Select the pencil icon to edit the Distribution Partner.

Step 3: Select the new partner

• An edit screen will open with a list of available Distribution Partners.

• Select the partner you want to associate with the booking.

Step 4: Save the changes

• Select Save.

• The Booking Overview will then display the new Distribution Partner.

• The Commission tab is added to the booking menu.

Selecting a Distribution Partner User

Once a Distribution Partner has been selected, the Distribution Partner User field becomes available.

The user list is automatically restricted to active users associated with the selected Distribution Partner.

If the Distribution Partner is changed, any previously selected Distribution Partner User is cleared. You can then select a relevant user from the new partner.

To change the Distribution Partner User:

1. Open the Distribution Partner User field.

2. Select the relevant user.

3. Save the change.

You can also change the Distribution Partner User without changing the Distribution Partner.

Changing a booking back to a direct booking

If you need to remove the Distribution Partner from a booking, select your own operator name from the Distribution Partner list.

The booking will then be treated as a direct booking again.

When this happens:

• The Distribution Partner is removed.

• The Distribution Partner User field disappears.

• The Commission tab is removed from the booking menu.

Commission and Pricing

Important: Changing the Distribution Partner does not automatically recalculate the booking's pricing or commission.

Existing booking values, invoice totals and commission figures remain unchanged when the Distribution Partner is changed.

If the commission needs to be changed because of the new Distribution Partner, this must be handled separately.

This means that changing the partner should not be treated as a way of automatically applying the new partner's standard commission.

What happens to the booking when changing the distribution partner?

Changing the Distribution Partner updates the partner associated with the booking without changing the existing financial values.

The change can also affect how the booking is treated elsewhere in the system.

Commission

The Commission tab becomes available when a Distribution Partner is assigned.

However, existing commission figures are not automatically recalculated.

Distribution Partner User

The available users are updated to reflect the selected Distribution Partner.

Any previously selected user is removed when the partner changes.

Search and Reporting

Once the Distribution Partner is changed, the booking will appear under the new partner when using partner-based booking searches and reports.

It will no longer appear under the previous partner.

Documents

Bookings assigned to a Distribution Partner use the B2B document schedule when new documents are generated.

FAQs

Will changing the Distribution Partner recalculate the commission?

No. Changing the Distribution Partner does not automatically recalculate commission.

Existing commission values remain unchanged.

Will the booking price change?

No. Changing the Distribution Partner does not automatically change the booking price or other booking values.

Can I change the Distribution Partner User without changing the partner?

Yes. The Distribution Partner User can be edited independently, provided the booking is eligible for editing.

What happens to the existing Distribution Partner User when I change the partner?

The existing user is cleared. The user list is then updated to show active users associated with the newly selected Distribution Partner.

Can I remove the Distribution Partner?

Yes. Select your own operator name as the Distribution Partner. The booking will then revert to being treated as a direct booking.

Why can't I see the pencil icon?

The booking may have a status that does not allow Distribution Partner changes, or it may be an agent/3rd-party booking.

Distribution Partner changes are available only on eligible live bookings.

Will the booking move between partner reports?

Yes. Once the Distribution Partner is changed, partner-based searches and reports will show the booking under the new partner rather than the previous one.